bdjili's Privacy Policy

bdjili ("we", "our", "platform") provides a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information.

By using our website and services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to all bdjili digital platforms, mobile browser versions, and all services connected to them. You are encouraged to read our Terms and Conditions alongside this policy.

We may collect your information in various ways. Below is a detailed description of the information collected:

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — minimum age 21)
• Email address and mobile number
• Username and encrypted password
• Payment method details (bKash, Nagad, Rocket, Upay number or partial bank account information)
• National ID or passport details for identity verification (where applicable)

2.2 Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login and logout times (according to Bangladesh Standard Time, BST)
• Game play history, betting and transaction records
• Page visit patterns and cookie data

2.3 Communication Information

When you contact our customer support team via live chat or email, we may store records of those conversations and the information you provide. This helps us improve the quality of our service.

bdjili uses your personal information only for legitimate and necessary purposes. The main reasons we use your information are:

• Account management: To create, verify, and maintain your account.
• Service delivery: To ensure gaming services, financial transactions, and customer support.
• Security and fraud prevention: To prevent unauthorized access and fraudulent activity.
• Age verification: To ensure that only individuals aged 21 or older can use the service.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve the platform experience and functionality.
• Communication: To send important updates, security alerts, or service-related messages.

We never sell your information to third parties or share it with third parties for advertising purposes.

Protecting your personal information is our highest priority. bdjili applies the following security measures:

4.1 Technical Security

• All data transfers are kept secure using SSL (Secure Sockets Layer) encryption technology.
• Passwords and sensitive information are stored in encrypted form.
• Firewalls and intrusion detection systems remain active at all times.
• Regular security audits are conducted.

4.2 Data Retention Period

We retain your information for as long as your account remains active or as needed to provide services. Even after an account is closed, some information may be kept for a specified period to meet legal obligations or resolve disputes.

4.3 Access Control

Only authorized staff may access your personal information. All staff operate under strict confidentiality agreements and receive regular training on data protection.

bdjili may share your personal information with third parties only in the following limited circumstances:

• Payment processing services: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Legal requirements: To comply with court orders, directions from statutory authorities, or legal obligations.
• Fraud prevention: With agencies assisting in the investigation of fraud or illegal activity.
• Business transfers: In the event of a company merger or acquisition, the new owner will be bound to follow the same privacy policy.

Outside of the circumstances listed above, we never share your information with third parties without your consent. All our third-party partners are contractually bound to provide the same level of privacy protection.

The bdjili platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device. They help improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and core functionality. Without these, the platform will not work properly.
• Functional cookies: To remember your preferences (such as language and payment method).
• Analytical cookies: To monitor platform usage and improve services.

6.2 Cookie Control

You can block or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some platform features to not work properly.

You have the following rights regarding your personal information. Contact our customer support team to exercise these rights:

• Right to access information: You have the right to know what information we hold about you.
• Right to correction: You may request that any errors in your information be corrected.
• Right to deletion: In certain circumstances, you have the right to request that your information be deleted (subject to legal obligations).
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to data portability: You may request to receive your information in a structured format.
• Right to object: In some cases, you may object to the use of your information.

We are legally obligated to respond to any valid request. All requests will be processed within a reasonable time after verification.

When you complete financial transactions on our platform, your financial information is handled with the highest level of security:

• A minimum deposit of ৳100 and a minimum withdrawal of ৳500 are processed securely.
• Withdrawals are generally completed within 5 to 30 minutes, and every transaction is processed through an encrypted channel.
• Transaction details via bKash, Nagad, Rocket, Upay, and bank transfer are shared only with the relevant payment gateway.
• Full payment card numbers or complete payment account details are not stored on our servers.

bdjili strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from anyone under the age of 18 or 21.

We use national ID or date of birth information to verify age at the time of registration. If we become aware that a minor's information has reached us, we will immediately delete it and close the associated account.

If parents believe their minor child has registered on our platform, please contact our customer support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

In the event of a data security breach for any reason, bdjili will take the following steps:

• Affected users will be notified as quickly as possible after the incident is identified.
• Transparent information will be provided about the nature of the breach, the data affected, and the measures taken.
• Security measures will be strengthened immediately.
• Authorities will be notified as required by law.
• Necessary assistance will be provided to minimize damage.

bdjili may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The date of the update will be noted at the top of this page.

Continued use of the platform after any changes will be considered your agreement to the new policy. We recommend checking this page regularly.

If our platform contains links to third-party websites, bdjili is not responsible for the privacy policies of those websites. We do not control the content or privacy practices of those sites. We recommend reading the privacy policy of any third-party website before visiting it.